Store Policies

🏁💕Checkered + Luxe Co. Policies💕🏁 

🏁 Pickup & Shipping Policies 🏁

Pickup Hours:  
Pickup is available daily from 8:00 AM–6:30 PM. Orders will only be placed in the pickup box during these hours. Once your order is complete, you'll receive an email notification letting you know it's ready for pickup. During the “ready for pickup” notification, you will also receive your “marked as pickup” notification. This does NOT mean your package has been picked up by someone else, it automatically clears in our order queue this way. 

Please do not arrive outside of the listed pickup hours, as your order will not be available.

Shipping:  
Orders are shipped Monday–Friday as they are completed. Once your shipping label has been created, tracking information will automatically be sent to you through Shopify.

🏁 Business Hours 🏁

Our business hours are Monday–Friday, 8:00 AM–4:00 PM (excluding holidays).

These are the hours during which messages are answered and comments are monitored. Please allow 24–48 business hours for a response.

🏁 Order Processing🏁

All orders are subject to our current processing time of 7–10 business days.

Please note that weekends and holidays are not included in processing times. Be sure to check our posted calendar for any scheduled closures.

At this time, we do not offer custom orders. Once an order has been placed and confirmed, it cannot be changed or modified.

🏁 Rep Codes🏁

Rep codes must be entered at checkout. Unfortunately, we cannot apply or add a rep code after an order has been placed.

Please double-check your order before submitting it. Unless otherwise stated, rep codes cannot be combined with sale codes.

🏁 Returns & Cancellations🏁

Due to the nature of our products, all sales are final. We do not accept returns, cancellations, exchanges, or issue refunds once an order has been placed. 

🏁 ORDERS AFTER DELIVERY 🏁

If there is an issue with your order, please contact us within 24 hours of your package being marked as delivered or your pickup order being marked ready. We can be contacted at: 
Customerservice@shopcheckeredluxeco.com
5408604726 (Text Only!)

Exchanges for defective items will be considered on a case-by-case basis, but not due to scent preference. Scent notes are provided for each of our scents to help guide you! 

🏁 THANK YOU 🏁

Thank you so much for supporting our small business! We appreciate each and every order and look forward to creating your favorite smell good items for you!